Tag Archives: Accountability

Three ‘Cheats’ of the Ethical Leader

An ethical leader is someone dedicated to always doing the right thing for the employees, the business, and all stakeholders.  Alas, this ideal for the selfless and driven leader clashes with the reality of who most of us really are. … Continue reading

Posted in Leadership, Personal Success, Team / People | Tagged , , , , , , , | Leave a comment

The Power of Active Follow Up

To make change happen effectively (for our companies and for ourselves) requires daily attention and regular follow up. People don’t get better without follow up.  So let’s get better at following up with our people.  The quote above is from … Continue reading

Posted in Improve / Turnaround, Leadership, Team / People | Tagged , , , , , , , , | Leave a comment

The One Thing

In their book, The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results, authors Gary Keller and Jay Papasan suggest that a laser-like focus on the most important is essential to realizing success. Since the book dovetails so closely to … Continue reading

Posted in Leadership, Perform / Execution, Personal Success | Tagged , , , , , , , , | Leave a comment

Lead With Questions

As leaders, we often have an employee come to us with an issue or problem. As “make it happen” managers, we then focus on getting the problem solved and getting it done as quickly as possible. Thus, we take charge, … Continue reading

Posted in Business Acumen, Leadership, Team / People | Tagged , , , , , , , | Leave a comment

Get to the Front Lines

Undercover Boss has become a hit TV series by showing big corporate bosses going undercover and discovering the reality of the work lives of their employees. As leaders, we do not need to go undercover; we just need to get … Continue reading

Posted in Business Acumen, Leadership, Team / People | Tagged , , , , , , , , , , , , , | Leave a comment

Ten Ways to Grow Sales Now

Despite the improving unemployment rate and positive economic indicators, many B2B companies are stuck in slow and no growth modes. How can these companies re-kindle growth and increase sales?

Posted in Growth and Strategy, Improve / Turnaround, Sales and Marketing | Tagged , , , , , , , , , , | Leave a comment

New Year Resolutions for First-Time Managers

Happy New Year! For first time managers struggling to move their business units forward in 2015, now is the time to take a step back and focus unwaveringly on the fundamentals of managing and leading others. As such, I offer … Continue reading

Posted in Leadership, Perform / Execution, Team / People | Tagged , , , , , , | Leave a comment

Mistakes Will Be Made

Four fundamentals to executing and getting things done are: Keep it simple Focus on the important Empower the team to make decisions at the lowest level possible Speed In practice, we often ignore these straightforward guidelines due to one over-riding … Continue reading

Posted in Communication, Perform / Execution, Personal Success | Tagged , , , , , , , , , | Leave a comment

Recap – One Key to Help Move Your Company Forward

A customer interaction and a meeting are not truly finished until we take a moment to review and sum up what has just happened.   How do we recap? 1. In a customer interaction, we need to go over the … Continue reading

Posted in Communication, Improve / Turnaround, Perform / Execution | Tagged , , , , , , , , | 1 Comment

Building Accountability

A dirty little secret in business is that most organizations lack accountability at all levels from the leader to front-line management to individual employees: Assignments are not completed as promised Problems are left half resolved Phone calls are not returned … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Team / People | Tagged , , , , , , , | 1 Comment

Master These Three Processes First in Order to Thrive in 2013

Every year, countless companies undertake process improvements and change initiatives.  Most fail. Generally, they fail for one of three reasons:

Posted in Improve / Turnaround, Perform / Execution | Tagged , , , , , , | Leave a comment

Who Says Elephants Can’t Dance – An Inside View of a Successful Turnaround and Culture Change

In Who Says Elephants Can’t Dance? – Leading a Great Enterprise Through Dramatic Change, former IBM CEO, Lou Gerstner, gives a first-hand account of how he led the turnaround of IBM in the 1990’s. I recommend the book  for businesspeople … Continue reading

Posted in Growth and Strategy, Improve / Turnaround | Tagged , , , | Leave a comment

The Oz Principle – Be Accountable, Be Responsible, Be Answerable

In their book, The Oz Principle – Getting Results Through Individual and Organizational Accountability, Roger Connors, Tom Smith and Craig Hickman discuss the pervasive lack of accountability in the corporate world. Dirty Little Secret The dirty little secret is that … Continue reading

Posted in Leadership, Perform / Execution, Personal Success | Tagged , , , , | 1 Comment

Leadership Delusion: The 25 Lies Crappy Business Leaders Tell Themselves

The worst thing about bad business leaders is that they genuinely believe that they are doing excellent work. Yes, they may realize that their companies are not performing. But in their minds, it is not their leadership. It is the … Continue reading

Posted in Leadership | Tagged , , , | Leave a comment

9 Keys to Driving Cultural Change

After years of little growth, command and control management, and cost-cutting, the cultures of many organizations need rejuvenating and tweaking in order to thrive in today’s difficult and increasingly competitive business environment. But, changing culture is difficult. As Lou Gerstner, … Continue reading

Posted in Improve / Turnaround, Team / People | Tagged , , , , , | 1 Comment

Who is Managing and Leading Your Front-Line Managers?

Every organization requires strong front-line managers and leaders. The job of developing these managers falls to their direct supervisors, leaders who are “managers of managers.” These managers of managers must select, train, and hold front-line managers accountable. Alas, many managers … Continue reading

Posted in Leadership, Team / People | Tagged , , , | Leave a comment

4 Warning Signs That a New Manager is Failing

Perhaps, you have just been promoted to management for the first time. Perhaps, you have just promoted someone to their first management role. In either case, the next few months will be a challenge. The shift from valued contributor to … Continue reading

Posted in Leadership, Team / People | Tagged , , , | 2 Comments

The Ten Characteristics of an Accountable Business

In a well-managed and well-led organization, a culture of accountability permeates the business. Each individual, each team, each profit center, each division is responsible for their success. Businesses Lacking Accountability It is easy to spot organizations where accountability is lacking. … Continue reading

Posted in Perform / Execution, Team / People | Tagged , , , | Leave a comment

Do You Return Phone Calls?

  “Your call is very important to me. Please leave your message, and I will get back to you as soon as I can. Thank you.” Welcome to the biggest lie in business!! Unfortunately, most people in business are not … Continue reading

Posted in Leadership, Perform / Execution | Tagged , , , , , | 1 Comment