Category Archives: Business Acumen

Remind…Don’t Teach

A fundamental task of a leader is to train and develop his or her team. This often involves coaching and teaching the team on the strategic, operational and leadership skills that are required for them to reach the next level. … Continue reading

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8 Ways To Be As Smart As We Can Be

To do our best in business, we need to be as smart as we can be. Alas, I do not have any tremendous insight or magic elixir to make myself or anyone else be smarter.  Sorry. What I do have … Continue reading

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Never Split the Difference – Negotiating As If Your Life Depended On It

Following up on my blog from August 2017, Negotiation – An Overview, I summarize the excellent book, Never Split the Difference: Negotiating As If Your Life Depended On It, from former FBI negotiator, Chris Voss. I highly recommend that you read … Continue reading

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5 Steps to Creating a Unique Strategic Vision

Today, companies struggle to consistently increase sales and profits faster than the overall market. In too many cases, these companies lack a unique strategic vision that would differentiate the company and its products and services from the competition. Instead, their … Continue reading

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Operations – The Five Daily Fundamentals

Most companies still provide a tangible product or service. This means that companies need to have operations employing people to produce the product, deliver the product, or provide the service. These operations are essential to great customer service and building … Continue reading

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What Does a Buyer Want?

I recently interviewed a professional buyer at a customer company who was looking to move into a sales role for our company. I asked how she would use her current experience as a buyer to be a better salesperson. Her … Continue reading

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Don’t Upsell…Right Sell

“Would you like to supersize your order?” As I wrote previously (“Do You Want Fries With That?” – An Opportunity for Profitable Growth), upselling can bring additional value to our customers, create additional sales and profits, and cement our relationships … Continue reading

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