Tag Archives: Do the Right Thing

The One Thing

In their book, The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results, authors Gary Keller and Jay Papasan suggest that a laser-like focus on the most important is essential to realizing success. Since the book dovetails so closely to … Continue reading

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The ‘Crack Cocaine’ of Leadership

Crack Cocaine has three distinguishing features: It gives the user a short – lived, intense high It is highly addictive It inevitably leads to the user’s downfall These exact three characteristics are found when business leaders feed their egos. Let’s … Continue reading

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Operations – The Five Daily Fundamentals

Most companies still provide a tangible product or service. This means that companies need to have operations employing people to produce the product, deliver the product, or provide the service. These operations are essential to great customer service and building … Continue reading

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What Does a Buyer Want?

I recently interviewed a professional buyer at a customer company who was looking to move into a sales role for our company. I asked how she would use her current experience as a buyer to be a better salesperson. Her … Continue reading

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We Must Impose Limits… On Ourselves

As business leaders, we are constantly being bombarded with distractions, new opportunities, and issues. Everything and everyone screams at us to do more. Yet, to achieve our goals, we must prioritize. By imposing limits on ourselves, we can better focus … Continue reading

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Get to the Front Lines

Undercover Boss has become a hit TV series by showing big corporate bosses going undercover and discovering the reality of the work lives of their employees. As leaders, we do not need to go undercover; we just need to get … Continue reading

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Calm the Rhetoric…Make Molehills

Today, exaggeration and hyperbole are ever-present. Listen to any sports event… tune into any news program…Speak with many of your friends and/or employees… What do you hear? Amazing… incredible… unbelievable The meeting was a disaster…this is crazy… what a collapse … Continue reading

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