Tag Archives: Business Transformation

The Power of Active Follow Up

To make change happen effectively (for our companies and for ourselves) requires daily attention and regular follow up. People don’t get better without follow up.  So let’s get better at following up with our people.  The quote above is from … Continue reading

Posted in Improve / Turnaround, Leadership, Team / People | Tagged , , , , , , , , | Leave a comment

5 Daily Behaviors for 2017

The calendar says 2017.  Unfortunately, far too many of our leaders are leading as if it is 5, 10, 20, even 30 years ago. Old-fashioned leadership and work styles and out dated, time consuming, and all but useless leadership behaviors … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Personal Success | Tagged , , , , , , , | 2 Comments

The One Thing

In their book, The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results, authors Gary Keller and Jay Papasan suggest that a laser-like focus on the most important is essential to realizing success. Since the book dovetails so closely to … Continue reading

Posted in Leadership, Perform / Execution, Personal Success | Tagged , , , , , , , , | Leave a comment

Operations – The Five Daily Fundamentals

Most companies still provide a tangible product or service. This means that companies need to have operations employing people to produce the product, deliver the product, or provide the service. These operations are essential to great customer service and building … Continue reading

Posted in Business Acumen, Improve / Turnaround, Perform / Execution | Tagged , , , , , , , , | Leave a comment

Lead With Questions

As leaders, we often have an employee come to us with an issue or problem. As “make it happen” managers, we then focus on getting the problem solved and getting it done as quickly as possible. Thus, we take charge, … Continue reading

Posted in Business Acumen, Leadership, Team / People | Tagged , , , , , , , | Leave a comment

5 Steps to Improving Customer Service

Excellent customer service is a fundamental for success in our businesses. Unfortunately, it is all too often lacking. So, how can we improve customer service in our companies? Hire and Develop Employees that Actually Like People: Customer service starts and … Continue reading

Posted in Growth and Strategy, Improve / Turnaround, Perform / Execution, Sales and Marketing | Tagged , , , , , , , | Leave a comment

We Must Impose Limits… On Ourselves

As business leaders, we are constantly being bombarded with distractions, new opportunities, and issues. Everything and everyone screams at us to do more. Yet, to achieve our goals, we must prioritize. By imposing limits on ourselves, we can better focus … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Personal Success | Tagged , , , , , , , , , , , , | Leave a comment