Tag Archives: Customer Service

A Complaint is a Gift

In their book, A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong, authors Janelle Barlow and Claus Moller discuss the inadequacies of customer service and the customer service departments at most companies. The book begins with a … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Sales and Marketing | Tagged , , , , , , | Leave a comment

Sales Fun Facts

This month, I thought to share some sales “fun facts” to get us all thinking of what we can do better to drive sales growth and success and move our companies forward.   Having the right people on your sales … Continue reading

Posted in Growth and Strategy, Perform / Execution, Sales and Marketing | Tagged , , , | Leave a comment

Don’t Upsell…Right Sell

“Would you like to supersize your order?” As I wrote previously (“Do You Want Fries With That?” – An Opportunity for Profitable Growth), upselling can bring additional value to our customers, create additional sales and profits, and cement our relationships … Continue reading

Posted in Business Acumen, Growth and Strategy, Sales and Marketing | Tagged , , , , , , , | 1 Comment

Coaching and Developing Great Salespeople

Wanted: Great Salespeople! All of us are looking for great salespeople to close business, grow revenue, and help drive our companies to success. What are some of the qualities of great salespeople? Professional and personable Responsive and lives up to … Continue reading

Posted in Growth and Strategy, Sales and Marketing, Team / People | Tagged , , , , , , , , , | Leave a comment

5 Steps to Improving Customer Service

Excellent customer service is a fundamental for success in our businesses. Unfortunately, it is all too often lacking. So, how can we improve customer service in our companies? Hire and Develop Employees that Actually Like People: Customer service starts and … Continue reading

Posted in Growth and Strategy, Improve / Turnaround, Perform / Execution, Sales and Marketing | Tagged , , , , , , , | Leave a comment

Prepare Questions…Not Presentations

The sales meeting begins. The salesperson starts talking through a PowerPoint presentation slide deck (which took him several hours to complete) telling the customer how great the salesperson’s company and products are. 30 minutes later the presentation is complete. And … Continue reading

Posted in Growth and Strategy, Perform / Execution, Sales and Marketing | Tagged , , , , , , , , , , | Leave a comment

Ten Ways to Grow Sales Now

Despite the improving unemployment rate and positive economic indicators, many B2B companies are stuck in slow and no growth modes. How can these companies re-kindle growth and increase sales?

Posted in Growth and Strategy, Improve / Turnaround, Sales and Marketing | Tagged , , , , , , , , , , | Leave a comment