Tag Archives: Listening

For Effective Communication, Listen… Really Listen

Posted on January 7, 2020 by David Shedd

“It’s not always what we say; often it’s what we allow the other person to say. By listening, we gain trust and make other people feel more comfortable with us.” Rick Pitino The ability to listen well, to really … Continue reading →

Posted in Communication, Leadership, Team / People | Tagged Communication, Listening | Leave a comment

Calm the Rhetoric…Make Molehills

Posted on March 3, 2015 by David Shedd

Today, exaggeration and hyperbole are ever-present. Listen to any sports event… tune into any news program…Speak with many of your friends and/or employees… What do you hear? Amazing… incredible… unbelievable The meeting was a disaster…this is crazy… what a collapse … Continue reading →

Posted in Communication, Leadership, Team / People | Tagged Business Leadership, Communication, Do the Right Thing, Listening, Problem Solving, Process Improvement, Winning Teamwork | Leave a comment

Empathy – A Crucial Leadership Skill

Posted on April 1, 2014 by David Shedd

Henry Ford said it well: If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own. This … Continue reading →

Posted in Leadership, Personal Success, Team / People | Tagged Business Leadership, Communication, Customer Service, Empathy, Employee Engagement, Listening, Sales and Marketing, Winning Teamwork | Leave a comment

Turn Your Current Customers into Your Allies for Growth

Posted on June 7, 2011 by David Shedd

Face Reality: Most companies in most industries will not discover the “silver bullet”, the “magic elixir” that returns them to the exciting growth track of the past. As Yogi Berra said: The future ain’t going be what it used to … Continue reading →

Posted in Growth and Strategy, Sales and Marketing | Tagged Customer Satisfaction, Customer Service, Customer Surveys, Growth, Listening | Leave a comment

Three Keys to Communication

Posted on April 26, 2011 by David Shedd

As business leaders, much of our time is spent in communicating: Conveying our business goals and direction Reinforcing our values Following up Teaching and training our team Unfortunately, due to poor communication skills on our part, the distractions of relationships, … Continue reading →

Posted in Communication, Team / People | Tagged Business Leadership, Communication, Listening, Winning Teamwork | 2 Comments

6 Ways A Leader Wins by Doing Nothing

Posted on April 5, 2011 by David Shedd

“Just Do it” “Make it happen” “Be a Doer” So much of leadership is about getting things done and accomplishing goals. As such, business leaders are often fixated by activity, motion, and action. The more that is done the better. … Continue reading →

Posted in Leadership, Personal Success | Tagged Business Leadership, Do the Right Thing, Listening, Make It Happen | 2 Comments

Five Things a Business Leader Should Do Today and Every Day

Posted on March 22, 2011 by David Shedd

Successful business leadership depends on the words and ideas that the leader contributes to the organization. But even more significant, is what the business leader does. As Ralph Waldo Emerson once said: Your actions speak so loudly that I … Continue reading →

Posted in Leadership, Perform / Execution | Tagged Business Leadership, Do the Right Thing, Focus, Listening, Management | Leave a comment

How to Make Yourself Heard Above the Noise

Posted on January 17, 2011 by David Shedd

The biggest challenge “was just getting people to pay attention. It’s seventy percent of the battle.” Dan Gilbert, CEO of Quicken Loans With today’s biblical flood of information and communication, how do you get your message heard by the right … Continue reading →

Posted in Business Acumen, Sales and Marketing | Tagged Communication, Listening, Selling | Leave a comment

Seek Out the True Truth

Posted on January 9, 2011 by David Shedd

“There are three sides to every story: your side, my side and the truth. And no one is lying.” Robert Evans (Hollywood Producer) For business leaders, it is vital to seek out and find the “true truth” in order to … Continue reading →

Posted in Communication, Leadership, Personal Success | Tagged Business Leadership, Face Reality, Listening, The True Truth, Truth in Business | Leave a comment

Do You Really Know How Your Managers are Managing?

Posted on September 2, 2010 by David Shedd

As the size of your business gets larger than $20M or so, you inevitably have to delegate a large part of the running of the business to your key leadership team, some of whom may not be located in the … Continue reading →

Posted in Leadership, Team / People | Tagged 360 Degree Evaluations, Business Leadership, Face Reality, Listening, Managing Managers | 2 Comments