Tag Archives: Listening

For Effective Communication, Listen… Really Listen

“It’s not always what we say; often it’s what we allow the other person to say. By listening, we gain trust and make other people feel more comfortable with us.”  Rick Pitino   The ability to listen well, to really … Continue reading

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Calm the Rhetoric…Make Molehills

Today, exaggeration and hyperbole are ever-present. Listen to any sports event… tune into any news program…Speak with many of your friends and/or employees… What do you hear? Amazing… incredible… unbelievable The meeting was a disaster…this is crazy… what a collapse … Continue reading

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Empathy – A Crucial Leadership Skill

Henry Ford said it well: If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own. This … Continue reading

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Turn Your Current Customers into Your Allies for Growth

Face Reality: Most companies in most industries will not discover the “silver bullet”, the “magic elixir” that returns them to the exciting growth track of the past. As Yogi Berra said: The future ain’t going be what it used to … Continue reading

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Three Keys to Communication

As business leaders, much of our time is spent in communicating: Conveying our business goals and direction Reinforcing our values Following up Teaching and training our team Unfortunately, due to poor communication skills on our part, the distractions of relationships, … Continue reading

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6 Ways A Leader Wins by Doing Nothing

“Just Do it” “Make it happen” “Be a Doer” So much of leadership is about getting things done and accomplishing goals. As such, business leaders are often fixated by activity, motion, and action. The more that is done the better. … Continue reading

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Five Things a Business Leader Should Do Today and Every Day

  Successful business leadership depends on the words and ideas that the leader contributes to the organization. But even more significant, is what the business leader does. As Ralph Waldo Emerson once said: Your actions speak so loudly that I … Continue reading

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How to Make Yourself Heard Above the Noise

The biggest challenge “was just getting people to pay attention. It’s seventy percent of the battle.” Dan Gilbert, CEO of Quicken Loans With today’s biblical flood of information and communication, how do you get your message heard by the right … Continue reading

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Seek Out the True Truth

“There are three sides to every story: your side, my side and the truth. And no one is lying.” Robert Evans (Hollywood Producer) For business leaders, it is vital to seek out and find the “true truth” in order to … Continue reading

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Do You Really Know How Your Managers are Managing?

As the size of your business gets larger than $20M or so, you inevitably have to delegate a large part of the running of the business to your key leadership team, some of whom may not be located in the … Continue reading

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