Tag Archives: Communication

When Negotiating, Selling or Just Persuading, Quality Over Quantity

Niro Sivanathan is an Associate Professor of Organizational Behavior at London Business School, who teaches Negotiations, Influence and Decision-Making.  His psychological insights can help all of us be better negotiators, influencers and decision makers.  In this blog, I let Niro’s … Continue reading

Posted in Business Acumen, Communication, Personal Success | Tagged , , , | Leave a comment

Selling When We are Not in Sales

No matter what our title is, we are all salespeople.  Whenever we are trying to… persuade others lobby for our point of view satisfy a disgruntled customer ask for a raise… we are selling. Below I offer nine suggestions (from … Continue reading

Posted in Communication, Perform / Execution, Sales and Marketing | Tagged , , | Leave a comment

The Curse of Knowledge

As leaders we are bedeviled by the Curse of Knowledge: The Curse of Knowledge is the difficulty we have in imagining that another person does not know what we know. The Curse of Knowledge rears its ugly head in three … Continue reading

Posted in Business Acumen, Communication, Leadership | Tagged , , | 1 Comment

To Improve Our Meetings, We Need to Do Our Homework

The consultant, Stan Sipes, once commented: “The most common weakness I see in organizations is the lack of work that is done in a meeting.”  Today, more than ever, so little work is done in meetings because no one has … Continue reading

Posted in Communication, Improve / Turnaround, Perform / Execution | Tagged , , , | 2 Comments

For Effective Communication, Listen… Really Listen

“It’s not always what we say; often it’s what we allow the other person to say. By listening, we gain trust and make other people feel more comfortable with us.”  Rick Pitino   The ability to listen well, to really … Continue reading

Posted in Communication, Leadership, Team / People | Tagged , | Leave a comment

Communicate in One Page

Idea Summary To run our businesses more effectively, most documents and reports in our businesses (including summaries, plans, reviews, and analysis) should be kept to one page.   Perspective Businesses are awash in information, specifically reports, analysis, weekly updates or … Continue reading

Posted in Communication, Improve / Turnaround, Perform / Execution | Tagged , , , | 1 Comment

5 Key Interpersonal Skills for Leaders

“Abraham Lincoln said that people think that the real test of a person’s character is how they deal with adversity. A much better measure of a person’s character is to give them power. I’ve been more often disappointed with how … Continue reading

Posted in Communication, Leadership, Team / People | Tagged , , | Leave a comment

Don’t Believe the Hype

“The world is changing faster than ever before.” “We need to adapt to the change or we will get run over by it.” “The paradigm has shifted and the world will never be the same.” “Robotics and AI (Artificial Intelligence) will … Continue reading

Posted in Business Acumen, Perform / Execution, Personal Success | Tagged , , , , , | 2 Comments

Avoiding Micromanagement

Guilty as charged!!  I confess that I do, at times, micromanage. However, soon after slipping into micromanagement, I become aware (yet again) that micromanagement is truly just mis-management.  It would have been far better for me to avoid the trap … Continue reading

Posted in Improve / Turnaround, Leadership, Perform / Execution | Tagged , , , , , , | 2 Comments

Checklists

Several years ago, a medical surgeon, Atul Gawande, wrote a best-selling book, The Checklist Manifesto: How to Get Things Right, that discusses the advantages of using checklists in all types of activities from surgery to disaster recovery to business. As … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Sales and Marketing | Tagged , , , , , | 1 Comment

Use Words Well to Lead Well

Our words matter. As leaders, we spend much of our time communicating with others through our actions, our body language, and especially our words. Unfortunately, all too often we do not use our words well leading to poor communication and … Continue reading

Posted in Communication, Leadership, Team / People | Tagged , , , , , , | 1 Comment

Leading When Overwhelmed

It happens to all of us. A direct report either gets promoted, quits or gets fired, and we have to manage his or her direct reports in addition to all of our other duties. We are assigned to a special … Continue reading

Posted in Improve / Turnaround, Leadership, Perform / Execution | Tagged , , , | 1 Comment

The Whys of Business

Internet entrepreneur, Simon Sinek, has a popular TED talk on asking why.  His primary advice in building a successful company is that: People don’t buy what you do, they buy why you do it. Unfortunately, while I admire Mr. Sinek, … Continue reading

Posted in Business Acumen, Communication, Leadership | Tagged , , , | 1 Comment

Diversity, Inclusion and Respect

Today’s workplaces are more diverse than ever with more work being done in teams.  To ensure that everyone is working together well, companies need to be inclusive and embrace diversity and individual differences. The core element behind a diverse and … Continue reading

Posted in Leadership, Personal Success, Team / People | Tagged , , , , , | 1 Comment

Optimize the Overall Business

As business leaders, we strive to have each of our areas improve its efficiency and effectiveness. Accounting, Sales, Marketing, Engineering, Operations, Project Management, Customer Service – each of these parts of the business needs to be as effective as possible.  Likewise, … Continue reading

Posted in Business Acumen, Leadership, Perform / Execution | Tagged , , , , , | Leave a comment

The Do’s and Don’ts of Public Speaking

The ability to speak well in public – whether giving a sales pitch to a customer, presenting at a Board Meeting, or speaking to a large group of employees – is an essential leadership skill. Public speaking is fundamental for … Continue reading

Posted in Communication, Leadership, Personal Success | Tagged , , , , | Leave a comment

10 Ideas for Improved Organization and Effectiveness

Pre-planning “For every 10 minutes of pre-planning you do, we get four to five hours of productivity improvements.” On a weekly basis, schedule the most important tasks and activities first and build our week around them “The best day begins … Continue reading

Posted in Leadership, Perform / Execution, Personal Success | Tagged , , , , | Leave a comment

Communicate Upward

As managers, we need to encourage each of our employees to keep us informed about what is really going on in our companies, both the good and the bad.  We need to be kept in the loop about the larger … Continue reading

Posted in Communication, Improve / Turnaround, Team / People | Tagged , , , , | Leave a comment

Remind…Don’t Teach

A fundamental task of a leader is to train and develop his or her team. This often involves coaching and teaching the team on the strategic, operational and leadership skills that are required for them to reach the next level. … Continue reading

Posted in Business Acumen, Communication, Leadership | Tagged , , | 1 Comment

We Need to Create Time For Our Teams

Many of us aspire to personally be as productive and effective as possible.  We read articles and blogs (including some of mine – How to Be 10X More Effective…) and take classes to learn how to get more done in … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Team / People | Tagged , , , , , , , , , , | Leave a comment