Category Archives: Perform / Execution

Make American Manufacturing Great Again

Posted on September 6, 2016 by David Shedd

Manufacturing still remains a vital part of the American economy. Many factors make America a great place for manufacturing: a large and nearby market, common language, good culture of business ethics, low cost fuel, strong design and engineering talent, robust … Continue reading →

Posted in Improve / Turnaround, Leadership, Perform / Execution | Tagged Manufacturing, Manufacturing Excellence, Operational Excellence, Operational Improvement, Operations

A Complaint is a Gift

Posted on August 2, 2016 by David Shedd

In their book, A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong, authors Janelle Barlow and Claus Moller discuss the inadequacies of customer service and the customer service departments at most companies. The book begins with a … Continue reading →

Posted in Improve / Turnaround, Perform / Execution, Sales and Marketing | Tagged A Complaint is a Gift, Business Turnarounds, Claus Moller, Customer Satisfaction, Customer Service, Janelle Barlow, Marketing | Leave a comment

Six Words for Leadership and Business Success

Posted on July 5, 2016 by David Shedd

Success… A whole industry has sprung up around helping leaders and businesses get things done, make it happen, and be more successful. It is possible to spend thousands, even millions, of dollars getting advice from these consulting firms, gurus, and … Continue reading →

Posted in Leadership, Perform / Execution, Personal Success | Tagged Business Leadership, Doing the Right Thing, Leadership Development, Make It Happen, Success | Leave a comment

World Class Selling

Posted on June 7, 2016 by David Shedd

The book, World Class Selling, by Roy Chitwood (founder of the Track Selling sales process) is an effective and insightful sales book. It is well worth reading for both new and experienced salespeople alike. Below I have summarized the key … Continue reading →

Posted in Growth and Strategy, Perform / Execution, Sales and Marketing | Tagged Business Leadership, Business Turnarounds, Consistent Execution, Growth, Make It Happen, Marketing, Sales, Sales and Marketing | Leave a comment

Operations – The Five Daily Fundamentals

Posted on May 3, 2016 by David Shedd

Most companies still provide a tangible product or service. This means that companies need to have operations employing people to produce the product, deliver the product, or provide the service. These operations are essential to great customer service and building … Continue reading →

Posted in Business Acumen, Improve / Turnaround, Perform / Execution | Tagged Business Transformation, Business Turnarounds, Consistent Execution, Customer Satisfaction, Do the Right Thing, Operational Excellence, Operational Improvement, Operations, Prioritization | Leave a comment

Sales Fun Facts

Posted on April 5, 2016 by David Shedd

This month, I thought to share some sales “fun facts” to get us all thinking of what we can do better to drive sales growth and success and move our companies forward. Having the right people on your sales … Continue reading →

Posted in Growth and Strategy, Perform / Execution, Sales and Marketing | Tagged B2B Sales, Customer Service, Growth, Sales and Marketing | Leave a comment

5 Ways Managers Can Make It Happen

Posted on February 2, 2016 by David Shedd

In order to move our companies forward, we, as managers, need to get the right things done – the most important tasks that lead to success. This needs to happen in a workplace besieged by interruptions, distractions, and office chatter. … Continue reading →

Posted in Improve / Turnaround, Perform / Execution, Personal Success | Tagged Business Leadership, Consistent Execution, Focus, Make It Happen, Management | Leave a comment