Category Archives: Improve / Turnaround

5 Steps to Creating a Unique Strategic Vision

Posted on May 2, 2017 by

Today, companies struggle to consistently increase sales and profits faster than the overall market. In too many cases, these companies lack a unique strategic vision that would differentiate the company and its products and services from the competition. Instead, their … Continue reading →

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We Need to Create Time For Our Teams

Posted on March 7, 2017 by

Many of us aspire to personally be as productive and effective as possible.  We read articles and blogs (including some of mine – How to Be 10X More Effective…) and take classes to learn how to get more done in … Continue reading →

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The Power of Active Follow Up

Posted on February 7, 2017 by

To make change happen effectively (for our companies and for ourselves) requires daily attention and regular follow up. People don’t get better without follow up.  So let’s get better at following up with our people.  The quote above is from … Continue reading →

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5 Daily Behaviors for 2017

Posted on January 3, 2017 by

The calendar says 2017.  Unfortunately, far too many of our leaders are leading as if it is 5, 10, 20, even 30 years ago. Old-fashioned leadership and work styles and out dated, time consuming, and all but useless leadership behaviors … Continue reading →

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Make American Manufacturing Great Again

Posted on September 6, 2016 by

Manufacturing still remains a vital part of the American economy.  Many factors make America a great place for manufacturing: a large and nearby market, common language, good culture of business ethics, low cost fuel, strong design and engineering talent, robust … Continue reading →

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A Complaint is a Gift

Posted on August 2, 2016 by

In their book, A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong, authors Janelle Barlow and Claus Moller discuss the inadequacies of customer service and the customer service departments at most companies. The book begins with a … Continue reading →

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Operations – The Five Daily Fundamentals

Posted on May 3, 2016 by

Most companies still provide a tangible product or service. This means that companies need to have operations employing people to produce the product, deliver the product, or provide the service. These operations are essential to great customer service and building … Continue reading →

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