Category Archives: Improve / Turnaround

5 Daily Behaviors for 2017

The calendar says 2017.  Unfortunately, far too many of our leaders are leading as if it is 5, 10, 20, even 30 years ago. Old-fashioned leadership and work styles and out dated, time consuming, and all but useless leadership behaviors … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Personal Success | Tagged , , , , , , , | 2 Comments

Make American Manufacturing Great Again

Manufacturing still remains a vital part of the American economy.  Many factors make America a great place for manufacturing: a large and nearby market, common language, good culture of business ethics, low cost fuel, strong design and engineering talent, robust … Continue reading

Posted in Improve / Turnaround, Leadership, Perform / Execution | Tagged , , , ,

A Complaint is a Gift

In their book, A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong, authors Janelle Barlow and Claus Moller discuss the inadequacies of customer service and the customer service departments at most companies. The book begins with a … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Sales and Marketing | Tagged , , , , , , | 1 Comment

Operations – The Five Daily Fundamentals

Most companies still provide a tangible product or service. This means that companies need to have operations employing people to produce the product, deliver the product, or provide the service. These operations are essential to great customer service and building … Continue reading

Posted in Business Acumen, Improve / Turnaround, Perform / Execution | Tagged , , , , , , , , | Leave a comment

5 Ways Managers Can Make It Happen

In order to move our companies forward, we, as managers, need to get the right things done – the most important tasks that lead to success. This needs to happen in a workplace besieged by interruptions, distractions, and office chatter. … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Personal Success | Tagged , , , , | Leave a comment

5 Steps to Improving Customer Service

Excellent customer service is a fundamental for success in our businesses. Unfortunately, it is all too often lacking. So, how can we improve customer service in our companies? Hire and Develop Employees that Actually Like People: Customer service starts and … Continue reading

Posted in Growth and Strategy, Improve / Turnaround, Perform / Execution, Sales and Marketing | Tagged , , , , , , , | Leave a comment

6 Steps to a Successful Team Project

Today, more than ever, employees need to be able to work in teams as businesses try to solve every more difficult tasks. Alas, many team projects start off with high hopes and ambitious targets only to end up with diminished … Continue reading

Posted in Business Acumen, Improve / Turnaround, Perform / Execution | Tagged , , , , , , , , | 1 Comment

We Must Impose Limits… On Ourselves

As business leaders, we are constantly being bombarded with distractions, new opportunities, and issues. Everything and everyone screams at us to do more. Yet, to achieve our goals, we must prioritize. By imposing limits on ourselves, we can better focus … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Personal Success | Tagged , , , , , , , , , , , , | Leave a comment

Ten Ways to Grow Sales Now

Despite the improving unemployment rate and positive economic indicators, many B2B companies are stuck in slow and no growth modes. How can these companies re-kindle growth and increase sales?

Posted in Growth and Strategy, Improve / Turnaround, Sales and Marketing | Tagged , , , , , , , , , , | Leave a comment

Foster Fresh Perspectives

As leaders, we can often get stuck in ruts, talking to the same people every day and thinking the same way as everyone else. To breakthrough and come up with new and innovative ideas and approaches to problems and issues, … Continue reading

Posted in Improve / Turnaround, Leadership, Personal Success | Tagged , , , , , , , , , | Leave a comment

Recap – One Key to Help Move Your Company Forward

A customer interaction and a meeting are not truly finished until we take a moment to review and sum up what has just happened.   How do we recap? 1. In a customer interaction, we need to go over the … Continue reading

Posted in Communication, Improve / Turnaround, Perform / Execution | Tagged , , , , , , , , | 1 Comment

We Need to Deal with Our Non-Performers Today

Dealing with non-performers is likely the most uncomfortable (yet necessary) task in building a winning team.  Truth be told, few of us enjoy disciplining, remedial coaching, and terminating employees, especially those that we may work with on a daily basis. … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Team / People | Tagged , , , , , , | Leave a comment

Building Accountability

A dirty little secret in business is that most organizations lack accountability at all levels from the leader to front-line management to individual employees: Assignments are not completed as promised Problems are left half resolved Phone calls are not returned … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Team / People | Tagged , , , , , , , | 1 Comment

Five Questions to Ensure a Successful Sales Call

In his book, Spin Selling, Neil Rackham defines the four outcomes of any sales call: Win – the customer makes a firm commitment to buy Advance – the sales process moves forward towards a decision Continuation – the sales process … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Sales and Marketing | Tagged , , , , , | Leave a comment

Do We Spend Enough Time Selling? – The Cost of Chaos

We have and need salespeople in order to sell, that is, in order to move deals forward. But, how much time do our salespeople really spend selling each week? Rick McPartlin, the CEO of The Revenue Game (and someone with … Continue reading

Posted in Business Acumen, Improve / Turnaround, Sales and Marketing | Tagged , , , , | Leave a comment

Instilling Passion Back Into Our Businesses

For many companies, the last few years have been a long, hard slog for the leaders and employees alike. Raises and bonuses have been minimal. It is more difficult to make good profits and win. Anxiety is high as there … Continue reading

Posted in Improve / Turnaround, Leadership, Team / People | Tagged , , , , | Leave a comment

Data Analytics 101

Data Analytics…Big Data…Sabermetrics With the success of the book and movie, Moneyball, a few success stories in the retail world (Amazon and Wal-Mart), and a lot of hype from the consulting and technology industry, data analytics has become a buzzword … Continue reading

Posted in Growth and Strategy, Improve / Turnaround, Sales and Marketing | Tagged , , , , ,

The Goal – Operational Excellence Made Possible

In their book, The Goal: A Process of Ongoing Improvement, Eliyahu M. Goldratt and Jeff Cox introduced their Theory of Constraints as a primary method to realize operational improvement. Key Concepts Global Optimization: The key in any process and any … Continue reading

Posted in Improve / Turnaround, Perform / Execution | Tagged , , , , , , , | Leave a comment

Master These Three Processes First in Order to Thrive in 2013

Every year, countless companies undertake process improvements and change initiatives.  Most fail. Generally, they fail for one of three reasons:

Posted in Improve / Turnaround, Perform / Execution | Tagged , , , , , , | Leave a comment

Manufacturing Made Simple

In their book, All I Need to Know About Manufacturing I Learned in Joe’s Garage: World Class Manufacturing Made Simple, William B. Miller and Vicki L. Schenk lay out the basic principles of low cost, high quality, on-time manufacturing. The … Continue reading

Posted in Improve / Turnaround, Perform / Execution | Tagged , , , , , , , | Leave a comment