Category Archives: Communication

The Do’s and Don’ts of Public Speaking

The ability to speak well in public – whether giving a sales pitch to a customer, presenting at a Board Meeting, or speaking to a large group of employees – is an essential leadership skill. Public speaking is fundamental for … Continue reading

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Communicate Upward

As managers, we need to encourage each of our employees to keep us informed about what is really going on in our companies, both the good and the bad.  We need to be kept in the loop about the larger … Continue reading

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Write It Down

I have previously written about the fundamentals of communication: The Three Keys of Communication. The focus of that blog was about how we can better communicate with our teams and others by: Keeping the message simple Repeating repeating repeating the … Continue reading

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Remind…Don’t Teach

A fundamental task of a leader is to train and develop his or her team. This often involves coaching and teaching the team on the strategic, operational and leadership skills that are required for them to reach the next level. … Continue reading

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Never Split the Difference – Negotiating As If Your Life Depended On It

Following up on my blog from August 2017, Negotiation – An Overview, I summarize the excellent book, Never Split the Difference: Negotiating As If Your Life Depended On It, from former FBI negotiator, Chris Voss. I highly recommend that you read … Continue reading

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Negotiation – An Overview

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Calm the Rhetoric…Make Molehills

Today, exaggeration and hyperbole are ever-present. Listen to any sports event… tune into any news program…Speak with many of your friends and/or employees… What do you hear? Amazing… incredible… unbelievable The meeting was a disaster…this is crazy… what a collapse … Continue reading

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