Category Archives: Communication

Never Split the Difference – Negotiating As If Your Life Depended On It

Posted on October 3, 2017 by David Shedd

Following up on my blog from August 2017, Negotiation – An Overview, I summarize the excellent book, Never Split the Difference: Negotiating As If Your Life Depended On It, from former FBI negotiator, Chris Voss. I highly recommend that you read … Continue reading →

Posted in Business Acumen, Communication, Perform / Execution | Tagged Business Transformation, Business Turnarounds, Negotiation, Personal Success, Sales, Sales and Marketing | Leave a comment

Negotiation – An Overview

Posted on August 1, 2017 by David Shedd

Posted in Communication, Perform / Execution, Personal Success | Tagged Business Leadership, Consistent Execution, Decision Making, Negotiation, Problem Solving | Leave a comment

Calm the Rhetoric…Make Molehills

Posted on March 3, 2015 by David Shedd

Today, exaggeration and hyperbole are ever-present. Listen to any sports event… tune into any news program…Speak with many of your friends and/or employees… What do you hear? Amazing… incredible… unbelievable The meeting was a disaster…this is crazy… what a collapse … Continue reading →

Posted in Communication, Leadership, Team / People | Tagged Business Leadership, Communication, Do the Right Thing, Listening, Problem Solving, Process Improvement, Winning Teamwork | Leave a comment

Mistakes Will Be Made

Posted on December 2, 2014 by David Shedd

Four fundamentals to executing and getting things done are: Keep it simple Focus on the important Empower the team to make decisions at the lowest level possible Speed In practice, we often ignore these straightforward guidelines due to one over-riding … Continue reading →

Posted in Communication, Perform / Execution, Personal Success | Tagged Accountability, Business Leadership, Business Transformation, Business Turnarounds, Communication, Consistent Execution, Growth, Personal Productivity, Prioritization, Simplicity | Leave a comment

Simple: Conquering the Crisis of Complexity

Posted on November 4, 2014 by David Shedd

Simple: Conquering the Crisis of Complexity, written by Alan Siegel and Irene Etzkorn, is an excellent reminder to all of us to rail against complexity and keep things simple. Even though I summarize some of the key points below, I … Continue reading →

Posted in Communication, Perform / Execution, Personal Success | Tagged Business Leadership, Business Transformation, Business Turnarounds, Communication, Competitive Advantage, Customer Service, Leadership Success, Less is More, Marketing, Personal Productivity, Problem Solving, Process Improvement, Simplicity | Leave a comment

Recap – One Key to Help Move Your Company Forward

Posted on August 5, 2014 by David Shedd

A customer interaction and a meeting are not truly finished until we take a moment to review and sum up what has just happened. How do we recap? 1. In a customer interaction, we need to go over the … Continue reading →

Posted in Communication, Improve / Turnaround, Perform / Execution | Tagged Accountability, Business Leadership, Communication, Consistent Execution, Customer Satisfaction, Customer Service, Make It Happen, Meetings, Problem Solving | Leave a comment

To Sell More, Sell Less

Posted on August 6, 2013 by David Shedd

Today’s customer is overwhelmed with too much information and not enough time and attention span to digest it all. As such, the best salespeople have evolved and simplified their sales approach to be more responsive to over-burdened and over-saturated customers. … Continue reading →

Posted in Communication, Perform / Execution, Sales and Marketing | Tagged Customer Satisfaction, Customer Service, Marketing, Sales, Sales Training, WII-FM | Leave a comment