Tag Archives: A Complaint is a Gift

A Complaint is a Gift

In their book, A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong, authors Janelle Barlow and Claus Moller discuss the inadequacies of customer service and the customer service departments at most companies. The book begins with a … Continue reading

Posted in Improve / Turnaround, Perform / Execution, Sales and Marketing | Tagged , , , , , , | Leave a comment