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- RT @TheRaymondGroup: Check out the newly opened @2nd_PCH located in #LongBeach! This open-air shopping and dining experience boasts many re… 3 hours ago
- RT @TheRaymondGroup: As the year comes to an end, Raymond would like to thank our remarkable employees and their dedicated years of service… 2 days ago
- RT @TheRaymondGroup: Meet Jesse Huskin and Adrian Sanchez. Jesse and Adrian have joined us as project engineers in our Orange office. We ar… 6 days ago
- RT @TheRaymondGroup: Raymond’s San Diego region partnered with the @SDFoodBank for the organization’s annual food drive. Thank you to our e… 1 week ago
Tag Archives: Claus Moller
A Complaint is a Gift
In their book, A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong, authors Janelle Barlow and Claus Moller discuss the inadequacies of customer service and the customer service departments at most companies. The book begins with a … Continue reading →
