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Tag Archives: Customer Service
“Do You Want Fries With That?” – An Opportunity for Profitable Growth
McDonald’s employees are trained to ask all customers whether they want fries with their meal. This little question, repeated millions of times a day in thousands of McDonald’s restaurants worldwide, creates millions of dollars of profits for McDonald’s as millions … Continue reading
How to Grow When Markets Don’t – More Relevant than Ever!
Published in late 2004, How to Grow When Markets Don’t by Adrian Slywotzky and Richard Wise (with Karl Weber) is more relevant than ever in today’s slow-growth business climate. The Growth Crisis The economy is maturing and population growth is … Continue reading
It is Better to Be Good in Fact than Great in Fiction
This is my 100th blog post in my blog “Helping Leaders Win.” If I had to sum up one line that describes my approach to business success and “winning leadership” over the previous 99 posts, it would be the title … Continue reading
How to ‘Do What You Say’ and Distinguish Yourself from Everyone Else
A fundamental for business relationships and business success is to do what you say you are going to do. ‘Doing what you’ say builds trust and confidence that you are reliable, dependable, and will live up to your commitments and … Continue reading
Posted in Leadership, Personal Success
Tagged Business Leadership, Communication, Customer Service, Do the Right Thing
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5 Business Fundamentals Learned at Wharton
The start of another school year is upon us. As such, nearly 100,000 aspiring MBA’s will be matriculating in the next few weeks to begin a two year program that leads to that golden business passport – an MBA. A … Continue reading
Posted in Business Acumen, Leadership
Tagged Business Leadership, Customer Service, Management, Marketing
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Are You in Love With Your Customers?
“If your business leader does not love customers and is not committed to delivering value to them, your venture will fail.” With this quote from Ken Morse, serial entrepreneur & co-founder of 3Com Corporation, I begin my guest blog at … Continue reading
Get Out of the Office and Get Your Business Growing in 3 Days
With the weak economy and the grid-locked government, many business leaders feel stuck, frustrated and frozen in place. They know that their current strategy of downsizing, economizing and streamlining will not lead to long-term success. In fact, in a recent … Continue reading
Team With Your Customers
A previous blog discussed the first two ways to turn your current satisfied customers into your biggest allies and best friends. Survey and satisfy these customers. Truly listen to them. The third way to develop customers as allies is to … Continue reading
Introducing – Build a Better B2B Business
My book, Build a Better B2B Business: Winning Leadership for Your Business-to-Business Company, is now available for sale on Amazon.com (Click Here). The book offers a simple, focused, and practical approach to business leadership. Today, business and business leadership … Continue reading
Posted in Business Acumen, Leadership
Tagged B2B, Business Leadership, Customer Service, Do the Right Thing, Management, Winning Teamwork
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How to Grow Your Business in Five Steps
Growth is a pre-requisite for business success. In today’s rapidly changing business environment, most companies need to grow just to stay in place. They need to expand market share, seek out related and new market opportunities, and constantly pursue new … Continue reading
3 Areas Where Consistency from the Business Leader is Critical
One of the keys to good leadership is to be consistent: Consistent focus on the few critical issues. Consistent mood, behavior, and decision-making so that your team knows where you are coming from. Consistent delivery, brand image and presence … Continue reading
Posted in Leadership
Tagged Business Leadership, Consistency, Customer Service, Do the Right Thing, Winning Teamwork
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Are You Open to New and Unexpected Customers?
Most likely, a number of potential new customers are contacting your business today to see if you can help solve their problems: they will walk through your doors; they will call you on the phone; they will contact you by … Continue reading
Posted in Growth and Strategy, Sales and Marketing
Tagged Customer Service, Responsiveness, Solving Problems
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Social Media and B2B – Blogging
In a previous blog, Social Media and B2B – Let’s Get Started, I listed the three key benefits of social media as: Brand Relationships Information Today, I will specifically discuss blogging. Why Blog? The specific benefits of blogging are as … Continue reading
Posted in Sales and Marketing
Tagged Blogging, Blogs, Communication, Customer Service, Social Media
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8 Steps to Satisfy Your Current Customers and Re-Charge Growth
In a previous blog, Things to Start Doing Today to Re-charge Growth, I described the first stage in re-charging growth: The business leader needs to … Get personally involved in sales, marketing and customer service on a daily basis Talk … Continue reading
David M. Shedd - Move Your Company Forward 