Category Archives: Growth and Strategy

Get Out of the Office and Get Your Business Growing in 3 Days

With the weak economy and the grid-locked government, many business leaders feel stuck, frustrated and frozen in place. They know that their current strategy of downsizing, economizing and streamlining will not lead to long-term success. In fact, in a recent … Continue reading

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Team With Your Customers

A previous blog discussed the first two ways to turn your current satisfied customers into your biggest allies and best friends. Survey and satisfy these customers. Truly listen to them. The third way to develop customers as allies is to … Continue reading

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Turn Your Current Customers into Your Allies for Growth

Face Reality: Most companies in most industries will not discover the “silver bullet”, the “magic elixir” that returns them to the exciting growth track of the past. As Yogi Berra said: The future ain’t going be what it used to … Continue reading

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How to Grow Your Business in Five Steps

Growth is a pre-requisite for business success. In today’s rapidly changing business environment, most companies need to grow just to stay in place. They need to expand market share, seek out related and new market opportunities, and constantly pursue new … Continue reading

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Are You Open to New and Unexpected Customers?

Most likely, a number of potential new customers are contacting your business today to see if you can help solve their problems: they will walk through your doors; they will call you on the phone; they will contact you by … Continue reading

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La Femme Nikita and Business Strategy

Recently, I watched an episode of Nikita, a spy v. spy television drama. In the episode, Nikita is approached by the leader of the evil terrorist syndicate, Gogol, who suggests that they team up to defeat Division, their common enemy. … Continue reading

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8 Steps to Satisfy Your Current Customers and Re-Charge Growth

In a previous blog, Things to Start Doing Today to Re-charge Growth, I described the first stage in re-charging growth: The business leader needs to … Get personally involved in sales, marketing and customer service on a daily basis Talk … Continue reading

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Raving Fans (Kenneth Blanchard and Sheldon M. Bowles)

Raving Fans: A Revolutionary Approach to Customer Service   Successful organizations have one common central focus: customers Goods are not sold by companies Products are bought by customers As IBM used to advise its salespeople, “stop selling what you have … Continue reading

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Quotes on “Customer Service”

As you may recall, I consider “Customer Service” to be the third of the three keys for a Winning Business. Customer Service is defined as: Value Your Customers and Exceed Their Expectations Expand Your Business Outward on the Shoulders of … Continue reading

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Things to Start Doing Today to Re-Charge Growth

To re-charge growth, the leader of the company needs to get actively involved in customer services, sales and marketing, meet with customers, and listen to the sales team Continue reading

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