5 Daily Behaviors for 2017

tempThe calendar says 2017.  Unfortunately, far too many of our leaders are leading as if it is 5, 10, 20, even 30 years ago.

Old-fashioned leadership and work styles and out dated, time consuming, and all but useless leadership behaviors are preventing many of our companies from moving forward to be competitive in today’s day and age.

To assist those of us still living in the past and to remind the rest of us, I offer up a list of five behaviors that leaders (and everyone else) can do to be more effective at getting things done and driving our teams and businesses to success.

I welcome your additions to this list.

 

  • Go Completely Paperless

    • With smartphones, I Pads, laptops, E-Mail, texting, and eDocument Signing, we should banish paper completely from our business.  The advantage is that now everything is stored, backed up, searchable, and accessible wherever we are.

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The One Thing

The One Thing - PictureIn their book, The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results, authors Gary Keller and Jay Papasan suggest that a laser-like focus on the most important is essential to realizing success.

Since the book dovetails so closely to my views of simplify…eliminate…prioritize…focus, I recommend it highly.  Below, I give some quick notes on the key points found in the book.  But, I do encourage you to pick it up, read it, and follow its ideas.

  • We need to avoid the productivity myths and achievement lies so common today:
    • Everything matters equally
    • We can be good at multitasking
    • All it takes is self-discipline and willpower

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The ‘Crack Cocaine’ of Leadership

Ego cartoon 1Crack Cocaine has three distinguishing features:

  • It gives the user a short – lived, intense high
  • It is highly addictive
  • It inevitably leads to the user’s downfall

These exact three characteristics are found when business leaders feed their egos.

Let’s be honest, we all stroke our egos.

  • The anecdote or story we tell about how competently we did something or how wonderful we are
  • Those little extra comments we add to a conversation so that everyone knows that we are all wise and all knowing
  • The statements, pictures, and stories that we share with others that draws attention to ourselves as someone special…and better

As leaders, we get hooked on feeding our egos in order to enjoy the ego-boosting high that comes from thinking that we are great.

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Critical Thinking Skills

critical thinkingI just finished listening to a Great Courses series entitled Your Deceptive Mind: A Scientific Guide to Critical Thinking Skills by Professor Steven Novella.

This excellent course offers insight and reminders invaluable to all business leaders trying to think critically and make excellent decisions in today’s world.

Below I share some ideas from the course.  But, I do encourage you to buy the course, listen to it, and share it amongst your team.  It will be worth your while.

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Make American Manufacturing Great Again

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Manufacturing still remains a vital part of the American economy.  Many factors make America a great place for manufacturing: a large and nearby market, common language, good culture of business ethics, low cost fuel, strong design and engineering talent, robust distribution and logistics, reasonably low cost labor, and the overall trend to speed and faster turn-around time.

As such, manufacturing many products, when done best in class, can be done more cost-effectively in the U.S. than anywhere else.

But, how?  How can we begin to improve our manufacturing plants to be the best that they can be?

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A Complaint is a Gift

A Complaint is a GiftIn their book, A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong, authors Janelle Barlow and Claus Moller discuss the inadequacies of customer service and the customer service departments at most companies.

The book begins with a quote from Confucius that sums up the mistake companies make when they do not listen to their customer complaints:

A person who commits a mistake and doesn’t correct it is committing another mistake.

Let’s face facts. Mistakes happen in companies, and people complain.  But, we have to treat their complaints as gifts, listen to them, be responsive and speedily fix the mistakes.  Or else somebody else will be servicing that customer.

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Six Words for Leadership and Business Success

goal setting workshopSuccess

A whole industry has sprung up around helping leaders and businesses get things done, make it happen, and be more successful. It is possible to spend thousands, even millions, of dollars getting advice from these consulting firms, gurus, and experts.

Much of this advice is complex and difficult to understand. While this might help the consulting firm polish its reputation as a thought leader, it does little to help us put the advice into action today, tomorrow, and the day after.

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