Is Your Smartphone Killing Your Business?

Your iPhone, Android or Blackberry smartphone is a great device, enabling today’s business leader to constantly be in contact with the office and access the Internet or the cloud for needed information on the fly.

Unfortunately, it is exactly this constant contact and easy access to the Internet, apps, and countless games that all too often overwhelm the positives and make these devices harmful to the leader’s business and life.


1.  Being in constant contact leads to a triumph of the urgent over the important. With the E-Mails rolling in and the Internet so accessible, it is easy to spend too much time responding to trivial matters or checking the news, stocks or sports scores. The constant interruptions and the ease of distraction all but eliminate the quiet time business leaders need to think about their businesses in the medium and long term.

2.  Being in constant contact leads to micro-management. Leaders can know what is happening in their businesses at all times. This lets leaders contribute their two cents or opinions with quick E-Mails or text messages on every topic or issue. Isn’t that great? Well, no. The constant barrage of your E-Mails, text messages or phone calls to your team interrupts their day and undermines their authority and autonomy. This can turn even the best team member into a “Stepford Manager” that does not think or take responsibility but only does exactly what the leader wants.

3.  Constant contact leads to a wimpy team: Along the same lines, the team knows that the leader can always be reached for an opinion or seal of approval. As such, even insignificant decisions can now be run by the leader with the leader serving as a crutch or security blanket for a team member unwilling to make a decision for which they would then be held accountable.

4.  Smartphone usage is often inefficient. First, it is necessary to synchronize with Outlook or your laptop E-Mail, which is often not perfect. Second, tapping out a response on a smartphone even for those two-thumb texting wizards is nowhere near as efficient as touch typing on your laptop. As such, all but the simplest E-Mails are often read and handled twice, once on the smartphone and once on the laptop.

5.  Are you going to work high?  Nearly all the research suggests that the constant multi-tasking that results from excessive smartphone usage reduces your ability to function at peak levels. A study conducted by TNS Research determined that a worker distracted by phone calls, E-Mails, and text messages suffers a greater loss of IQ than a person smoking marijuana. And the effects are cumulative. Without downtime, without the chance to re-charge batteries, people’s stress levels increase with damaging effects on cognition and physical health.

6.  You are being both absent and rude.  Try having a meeting, casual conversation, or meal where everyone is present and listening intently to whomever is speaking (without sneak peeks at the smartphone). It just ain’t happening anymore!

7.  You are setting a lousy example.  Your team is aping your behavior. Many can no longer work for solid blocks of time and actually require interruptions to keep things interesting and lively. This smartphone-led, Twitter, Facebook and texting induced disease of distractitis is rampant in many businesses.

Smartphones Don’t Kill Businesses, Poor Leadership Kills Businesses

Smartphones enable leaders to do more, causing a leader’s poor management skills, inefficient work style, or weak time management skills to become even more glaringly bad.

Yet, we don’t want to throw the baby out with the bath water. Smartphones can be valuable business tools that facilitate work and improve business effectiveness. They just require discipline and self-control to be used effectively.


  1. Create time-outs from your smartphone, especially during your most productive time of the day and at nights and on weekends.
  2. Set up rigorous controls on how often you receive E-Mails (no automatic syncing)
  3. Set up time locks that prevent access to games and non-work apps and even the Internet

If these suggestions cannot be followed, it may be time to join that growing band of super-achievers that have ditched their smartphones in order to make their businesses, their teams and their own lives better.




About David Shedd

David has been a President - CEO - COO of an up to $350M group of manufacturing, distribution, specialty retail and services companies, having led 22 different businesses from turnarounds to start-ups to fast growth companies.
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