Category Archives: Perform / Execution

5 Ways Managers Can Make It Happen

In order to move our companies forward, we, as managers, need to get the right things done – the most important tasks that lead to success. This needs to happen in a workplace besieged by interruptions, distractions, and office chatter. … Continue reading

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The 9 Steps to Managing Our Stress

As business leaders, our lives are often stressful. Recent research confirms what many of us have observed; stress can harm our careers, endanger our health, and kill. In my career, I have witnessed: A boss retire early from his dream … Continue reading

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5 Steps to Improving Customer Service

Excellent customer service is a fundamental for success in our businesses. Unfortunately, it is all too often lacking. So, how can we improve customer service in our companies? Hire and Develop Employees that Actually Like People: Customer service starts and … Continue reading

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6 Steps to a Successful Team Project

Today, more than ever, employees need to be able to work in teams as businesses try to solve every more difficult tasks. Alas, many team projects start off with high hopes and ambitious targets only to end up with diminished … Continue reading

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Prepare Questions…Not Presentations

The sales meeting begins. The salesperson starts talking through a PowerPoint presentation slide deck (which took him several hours to complete) telling the customer how great the salesperson’s company and products are. 30 minutes later the presentation is complete. And … Continue reading

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We Must Impose Limits… On Ourselves

As business leaders, we are constantly being bombarded with distractions, new opportunities, and issues. Everything and everyone screams at us to do more. Yet, to achieve our goals, we must prioritize. By imposing limits on ourselves, we can better focus … Continue reading

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How Not to Waste Time In Meetings

In his book, Meetings Matter: 8 Powerful Strategies for Remarkable Conversations, Paul Axtell gives a strong argument in favor of meetings. Meetings are at the heart of an effective organization, and each meeting is an opportunity to clarify issues, set … Continue reading

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